Hello, festive friend! At Xmas Decor Market, we’re dedicated to making your holiday decorating experience as magical and stress-free as possible. From the moment you place your order to the final unveiling of your beautiful decorations, we’re here to ensure every step is filled with joy.

Shipping Information

We work hard to get your holiday treasures to you as quickly as possible!

  • Order Processing: Please allow 1-2 business days for us to carefully prepare your order for shipment.
  • Standard Shipping: Shipped via DHL or FedEx. Delivery typically occurs within 10-15 business days after shipment. A flat fee of $12.95 applies.
  • Free Shipping: For orders over $50, enjoy free shipping via EMS. Delivery typically occurs within 15-25 business days after shipment.

Please note: We ship globally but are unable to deliver to some parts of Asia and a few remote regions.

Our Returns & Exchanges Policy

We understand that sometimes a decoration might not be the perfect fit for your holiday vision. That’s why we’ve created a returns process that’s as joyful and stress-free as the season itself.

We gladly accept returns and exchanges for most unused and unopened items within 15 days of you receiving your order. To be eligible, the item must be in its original packaging and in the same condition as when you received it.

Please Note: Non-Returnable Items

To ensure the safety and quality of our products for all customers, we cannot accept returns or exchanges on the following items:

  • Christmas Resin figurines and decorations (due to their intricate, hand-painted details).
  • Christmas Flowers and Natural Christmas Greenery (including wreaths and garlands, as these are perishable items).
  • Any item from the Gingerbread Collection or Gnome For the Holidays Collection that has been removed from its original sealed packaging.

The Simple Return/Exchange Process

Follow these three easy steps to initiate your return or exchange:

  1. Contact Us: Within 15 days of receipt, please email our friendly customer service team at [email protected]. Provide your order number, the item(s) you wish to return, and the reason. We will respond within 2 business days with your authorized Return Merchandise Authorization (RMA) number and instructions.
  2. Pack and Ship: Securely pack the item(s) in their original packaging. Include a copy of your order confirmation and clearly write the RMA number on the outside of the box. Ship your return to:
    Xmas Decor Market Returns
    252 Birch Street
    Indianapolis, IN 46202
    United States

    Original shipping costs are non-refundable. You are responsible for the cost of return shipping unless the return is due to our error (e.g., you received a damaged or incorrect item).

  3. Processing: Once we receive and inspect your return, we will send you an email notification. Please allow 5-7 business days for us to process the return after it arrives at our warehouse.

Damaged or Incorrect Items?

If your holiday treasures arrive damaged or if you received the wrong item, please contact us immediately at [email protected] with your order number and photos of the product and its packaging. We will quickly arrange a replacement and provide a pre-paid return shipping label at no cost to you.

Refunds: When and How You’ll Get Your Money Back

We want you to have your funds back in time to find the perfect replacement decoration!

  • Timing: After we approve your return, please allow 5-10 business days for the refund to be processed to your original method of payment. The speed at which the refund appears on your account depends on your bank or credit card company’s policies.
  • Method: Refunds will be issued to the original payment method used for the purchase (Visa, MasterCard, JCB, or PayPal). We are unable to issue refunds to a different card or account.
  • Exchanges: For exchanges, we will process the new order once the original returned item is received and inspected. Any price difference will be charged or refunded accordingly.

Thank you for letting Xmas Decor Market be a part of your holiday story. We’re here to ensure your experience is always merry and bright!

Warmly,
The Team at Xmas Decor Market