Welcome to Xmas Decor Market’s FAQ page! We’re here to help you navigate your holiday decorating journey with ease. Below, you’ll find answers to common questions about our products, shipping, returns, and more. If you don’t find what you’re looking for, feel free to reach out to our friendly team.
Product Questions
1. What types of Christmas decorations do you offer?
We offer a wide range of high-quality Christmas decorations, including collections like the Blue Christmas Collection, Gingerbread Collection, and Jewel Tones Collection. Our products span from Christmas Ornaments and Christmas Wreaths to Christmas Tree Picks and Sprays, designed to help you create a personalized holiday home.
2. Are your products suitable for outdoor use?
Many of our items, such as Christmas Resin figurines and Natural Christmas Greenery, are durable and can be used outdoors. However, we recommend checking individual product descriptions for specific usage guidelines to ensure longevity and beauty.
3. Do you offer custom or personalized decorations?
Currently, we focus on our curated collections, but we’re always adding new items! Keep an eye on our website for updates, or contact us at [email protected] for inquiries about special requests.
Shipping & Delivery
1. Where do you ship to?
We ship globally to most regions, except for some parts of Asia and other remote areas due to delivery restrictions. Our goal is to bring holiday cheer to as many homes as possible!
2. What are your shipping options and costs?
We offer two convenient options: Standard Shipping via DHL or FedEx for $12.95 (estimated delivery in 10-15 business days after shipment) and Free Shipping on orders over $50 via EMS (estimated delivery in 15-25 business days after shipment). Order processing takes 1-2 business days.
3. How can I track my order?
Once your order is shipped, we’ll send you a tracking notification via email. You can use this to follow your package’s journey right to your doorstep.
Returns & Exchanges
1. What is your return policy?
We want you to be utterly delighted! If an item doesn’t meet your expectations, you can return it within 15 days of receipt for a hassle-free refund or exchange. Please ensure the item is in its original condition.
2. How do I initiate a return?
Contact our customer service team at [email protected] with your order details, and we’ll guide you through the simple process. We’re here to help make it right!
Payment & Account
1. What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for secure and convenient checkout.
2. Do I need an account to place an order?
No, you can checkout as a guest! However, creating an account allows you to track orders, save favorites, and enjoy a smoother shopping experience next time.
Contact Us
If you have more questions, we’d love to hear from you! Reach out to our team at [email protected].
Address: 252 Birch Street, Indianapolis, US 46202
Thank you for choosing Xmas Decor Market to be part of your holiday magic. We can’t wait to see the joy you create!
Warmly,
The Team at Xmas Decor Market